Frequently Asked Questions
- How can I book a room?
- Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
- Check-in: 14pm // check-out: 12pm.
- Can I leave the room late?
- Yes, extra fee required.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes, please precise it during the reservation process.
- Do the rooms have a balcony or terrace? Can I reserve one?
- Two rooms have a terrace (n°10 and 11). According to availability.
- Are there non-smoking rooms?
- All the rooms are non-smoking.
- How many storeys does the building have? Is there a lift?
- 4 floors without elevator.
- Is there air conditioning in the rooms? Does it work all year round?
- No.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- Public parking is available near the hotel.
- Does the hotel have an Internet or e-mail terminal for guests?
- No.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
- Yes, Wifi is available in all the rooms.
- Do you have a quiet, romantic room? How can I reserve it?
- Yes, please make your request during your reservation.
- Yes, please make your request during your reservation.
- French and English.
- We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
- Yes, with extra-fee. Please make your request during your reservation.
- How far away is the Eiffel Tower?
- 25 minutes walking, 2.5 km
- How far is the Louvre Museum?
- 20 minutes walking, 1,6 km.
- How much does a taxi from the airport cost?
- Orly: around 30€ and around 30 minutes; Roissy: around 50€ for 45 minutes.
- How is the district where the hotel is?
- It is located in the Saint Germain des Pres district, a central and safe place (Ministries district), one of the busiest of Paris.
- I am traveling to assist at an exhibition in Porte de Versailles Exhibition Center: Is it easy to go from the hotel?
- Yes, take metro line 12 at « Rue du Bac », station, direct access.
- How can I cancel my reservation?
- You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.